What sets Halo apart from the other companies?
What are Home Care rates?
Our rates are based upon the specific needs and location of each client. To get a personalized quote, or to schedule a free assessment, please contact us.
What are my payment options?
There are a variety of payment methods for home care. Our kind of services is non-medical in nature, and therefore is not covered by Medicare. The most popular forms of payment are:
Private Pay – We accept major credit and debit cards through our on-line pay pal account, and personal checks.
Long Term Care Insurance
Veterans’s Aid & Attendance Program – Wartime veterans and their surviving spouses, 65 years and older, may be entitled to a tax-free benefit called Aid and Attendance provided by the Department of Veteran Affairs. More info. >>
What type of licensing and insurance should an agency carry?
We are licensed by the Texas Department of Aging and Disability Services. We also carry liability/bond insurance on all of our caregivers. If a PRIVATE caregiver does not carry this coverage, the liability costs fall on the client or their family members.
What happens if a caregiver is sick or can not make it to their shift?
With over 130 caregivers, Halo Senior Care can always provide quick coverage. We train primary and backup caregivers on every case so that you always have a back up that your loved one knows.
In rare cases that we have to bring in a new caregiver, our Care Coordinator will introduce the caregiver to the client. Our caregivers are provided with a detailed individualized Care Plan so they knows exactly what needs to be done when filling in for someone else.
We always communicate to the client or client’s family the changes that are being made to make sure they feel comfortable with the temporary person we are sending.
Do we need to sign a contract for a certain length of time?
No, to begin services we require a signed “Service Agreement “that doesn’t obligate you to any specific period of time. The purpose of the “Service Agreement” is to review our services and to outline expectations.
How does billing work?
We invoice every two weeks based on our caregivers clock-in and clock-out from your loved one’s home. We bill to the minute and never round up. Overnights, weekends and holidays are always billed at our standard rate.
Do you provide care outside the home?
We like to see our clients “Remain Independent…Remain at Home”, wherever home may be. We work in several independent living communities, assisted living communities, skilled nursing facilities, hospitals or any other establishment where clients may require extra attention or have constant personal care needs.
How do I go about changing my schedule?
All changes in schedule can be made through our office. We have Care Coordinators on staff 24/7 to answer your questions and concerns.